Frequently Asked Questions
Do you offer regional customization for different market standards?

Yes. We provide regional customization for different markets, including plug type, voltage specification, certification compliance, and language settings. We also support OEM/ODM customization for commercial projects to meet local market requirements.

How safe and reliable are Suntree's products?

Backed by nearly 20 years of industry expertise and continuous R&D investment, our products are engineered for maximum safety, reliability, and long-term durability in harsh environments.

What safety certifications do your EV chargers hold?

All our EV chargers hold global authoritative safety certifications, including CE, CB, UKCA, and TUV, ensuring compliance with the strictest safety standards in Europe, North America, Asia-Pacific, and other regions.

What built-in safety protection features do your chargers have?

Our chargers are equipped with comprehensive multi-layer safety protections, including: RCD leakage protection, overvoltage/undervoltage protection, overcurrent protection, overheating protection, short circuit protection, ground protection, surge protection, and battery reverse protection. They also feature an emergency stop button for immediate power cutoff.

Are your chargers suitable for outdoor installation? What is their environmental protection rating?

Yes. Most of our chargers are designed with weather-resistant protection for outdoor installation. Our products feature up to IP67 dust and water resistance and IK08/IK10 impact resistance, ensuring stable operation in rain, snow, high/low temperatures, and other harsh outdoor conditions.

What are the electrical requirements for installing your chargers?

Electrical requirements vary by product model and power rating. Our chargers support both single-phase and three-phase electrical systems, with rated voltage ranging from 110V to 400V AC. We recommend referring to the product datasheet or installation manual for detailed specifications, and having the charger installed by a certified electrician to ensure safety and compliance.

What are your shipping and delivery capabilities for global orders?

We have a mature global supply chain and logistics network, supporting efficient and reliable worldwide shipping for all order types.

Which regions do you support for global shipping?

We support worldwide shipping to all major regions, including Europe, North America, Asia-Pacific, Latin America, Africa, and the Middle East. We have established cooperative logistics channels in over 50 countries to ensure smooth delivery.

What shipping options are available for different order types?

We offer flexible shipping options tailored to different order needs:

  • Sample orders: Express delivery (DHL, FedEx, UPS) for fast delivery within 3-7 working days
  • Small bulk orders: Air freight for delivery within 7-15 working days
  • Large commercial orders: Sea freight for cost-effective delivery within 20-40 working days
What is the standard lead time for orders?
  • Sample orders: 3-5 working days
  • Standard bulk orders: 15-30 working days
  • Customized commercial project orders: 30-45 working days, depending on the customization requirements
What quality control measures do you have before shipment?

All products undergo strict multi-stage quality inspection before shipment, including raw material inspection, production process testing, finished product performance testing, safety certification verification, and packaging inspection. We only ship products that fully meet our quality standards and certification requirements.

What after-sales support and global services do you offer?

We provide comprehensive end-to-end after-sales support and global services to ensure our customers have a seamless and reliable experience with our products.

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+86 18157757913

support@chinasuntree.com

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